Principles that create a caring remote workplace

At Ebury, we understand that the last few weeks have been an incredibly stressful, difficult and uncertain period for many. As a result, we are encouraging all our employees to look after themselves, fellow colleagues, clients and communities.

This week, we put in place the following global principles to maintain a kind and considerate Ebury environment:

Communicate

- Maintain human contact through video-chat Hangouts (and keep the video on)

- Be polite if using email or IM, don’t be rude or use inappropriate

language (read our post about best practices for using Instant Messaging tools for more advice on this topic)

- Think about the choice of words and tone of your message

- Stay connected to Ebury by reading the daily blog posts

Respect

- Treat others how you would like to be treated

- Reply to people promptly (it’s okay to give a holding statement e.g. you

can get something done by the end of the week)

- Deliver on the deadlines you commit to, or update the recipient if

priorities need to change

Empathise

- Understand each other’s roles, responsibilities, workload and challenges

- Show empathy when things don’t go exactly how you’d like

- Be patient when responses aren’t immediate or further information is

needed before reaching a decision

Appreciation & Recognition

- Understand that we are all going through an uncertain period and we are

all trying our best

- Show appreciation and give recognition when people go the extra mile

- A simple ‘thank-you’ can go a long way

Support

- Offer support to colleagues across offices and departments

- Encourage your team members to take a break if they need to

- Go the extra mile for people, they will likely do the same for you

- We are one team with one dream, let’s work together to achieve our goals

and targets

Self-Care

- Continue to look after your physical and mental health

- Aim to do some form of daily exercise (e.g. home workouts, regular

stretches)

- Maintain a work routine, find a place to work that’s not your bed, and

change out of your pyjamas in the morning

- Follow a healthy/nutritious diet

- Maintain social interaction (e.g. download the ‘House Party’ app,

participate in the remote Ebury events e.g. virtual drinks)

- Take breaks and switch off during the weekend