How to identify Impersonation Fraud and Protect your Ebury Account

We are witnessing increased incidents where individuals, often posing as reputable institutions, have attempted to deceive unsuspecting victims.

With this, we have also recorded a few recent cases where these criminals pretend to be Ebury staff. It starts with persuading you to give them access to your device and then asking you to confirm the request through a fake website or phone number. Once they have access, they make payments and trick you into authorising them.

By following the below-listed practices, we want to ensure you remain vigilant in protecting your Ebury account and information.

1. Don’t share passwords or security codes with anyone – including an Ebury employee.
2. Don’t allow anyone to access your computer or devices remotely.
3. If you’re contacted out of the blue to say your account is at risk, hang up.
4. Validate any requests with us by calling us on the phone number you see on the Ebury website: ebury.com

We are committed to supporting you in every way we can to ensure your safety. Please email us at fraud@ebury.com for any questions or assistance.

In cases where you face a similar incident or scam, we suggest you share and raise awareness with https://www.takefive-stopfraud.org.uk/ and https://www.actionfraud.police.uk/