e advise our clients to be vigilant against fraud, particularly about sharing their financial and personal information, as criminals seek to capitalise on the Covid-19 pandemic. Criminals are experts at impersonating people and organisations. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.

Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
Protect: Contact Ebury immediately if you think you’ve fallen for a scam.

The world has seen a huge increase in the number of people working remotely. This means that significantly more people will be vulnerable to computer service fraud where criminals will try and convince you to provide access to your computer or divulge your login details and passwords. It is also anticipated that there will be a surge in phishing scams or scam phone calls.

Top Threats

1) Fake apps are a top threat to security in 2020. We don’t currently offer an Ebury app to access our systems. We are aware of a fake Ebury app which is available to download from some of the online app stores. This is not a genuine app and we advise our clients not to attempt to download the app. We have reported the app as fake and are taking the necessary steps to get the app removed from the app stores.

2) We are also aware of fraudsters impersonating Ebury members of staff. When communicating with Ebury, we advise clients to verify the email address they correspond with by checking for mismatching or inaccurate information in the “from” field as well as checking the general format of the email address.
At Ebury, we will never change our bank account details without informing clients well in advance. Please take the time to check the bank details in Ebury Online if you have any questions or concerns.

Advice for Businesses

Verify: If you receive a request to pay money to a new bank account for an existing supplier, contact the supplier directly using established contact details, to verify and corroborate the payment request.
Internal processes: Establish robust internal processes for handling changes to payment details. For example, only designated employees should be able to make changes to payment arrangements.
Sensitive information: Invoices, payment information, and other documents containing sensitive financial information should be stored securely and only be accessible to those staff that need them to perform their duties. Sensitive documents should be shredded before they are disposed of.
If you have made a payment: Inform us as soon as possible. Monitor your bank statements regularly for any unusual activity.
If you notice suspicious activity on your account or if you have been a victim of fraud, please email [email protected] or visit our Fraud Page to find out more information.